This is frequently referred to as Alternate Dispute Resolution. Essentially the parties agree when they are constructing the MSA or Project Documents on a set of rules and procedures that wish to use in the event of a dispute. The benefit is that they are far more reasonable when they are constructing the Project, after […]
This is the third installment in a 3 part series on some of the most important contractual differences in a Software as a Service (SaaS) Agreement. You should be aware, some SaaS providers do not provide customers (subscribers) with an IP Indemnity against 3rd party infringement claims. The rationale is that they offer a Service, […]
In most Consulting Service Projects the Consultant has access to the Customers Data, that data will likely include Personal Identifiable Information (PI) of employees and vendors, perhaps Personal Credit Information (PCI) or perhaps Personal Health Information (PHI). The Customer is obligated to ensure that from a compliance perspective to ensure that information is adequately protected […]
This is the second installment in a 3 part series on some of the most important contractual differences in a Software as a Service (“SaaS”) Agreement. Most SaaS vendors provide there customer’s with a Service Level Agreement (“SLA”). The SLA specifies the hours of operation from the maintenance and support, it also segments the service […]
What issues are generally addressed in the Master Services Agreement (“MSA”) and what issues are addressed in the (SOW). There is no hard and fast rule here, but remember the MSA is a broadly focused corporate position addressing how they generally expect to contract for Services. The SOW is the exact opposite, it is a […]
